Refund Policy
Last updated: June 2026
1. Coin Purchases
Coins purchased on KCET Assist are digital credits used to access premium features. All coin purchases are final and non-refundable once the coins have been used or credited to your account.
2. Refund Exceptions
We may issue refunds in the following cases:
- Technical failure where coins were deducted but the service was not delivered
- Duplicate payment made accidentally
- Unauthorized transaction reported within 24 hours
3. How to Request a Refund
Contact us via WhatsApp or email at support@kcetassist.com with your transaction details. We will review your request within 3-5 business days.
4. Processing Time
Approved refunds will be processed within 7-10 business days. Refund method will match the original payment method where possible.